Refund Policy

Effective Date: May 22, 2025

Due to the nature of digital event services, all purchases are considered final once processed. However, we want every customer to have a great experience — please review the terms below:

General Policy

All purchases are non-refundable unless otherwise stated below. By placing an order, you agree to this policy.

Non-Refundable Conditions

Events that include custom content such as guest hub backgrounds, overlays, or other customer-uploaded assets are not eligible for refund.
Once your event date has passed, or content has been accessed, downloaded, or shared, the purchase is considered fulfilled and non-refundable.

Private Deployments & Enterprise Events

Events utilizing private deployments for added security or custom infrastructure are considered non-refundable due to the additional resources required.

Refund Exceptions

A refund or partial refund may be issued at our sole discretion if there is a verified technical failure on our platform that prevents guest uploads or access.
If the incorrect digital product or access link is delivered and the correct version cannot be provided, we may issue a replacement or refund at no additional cost.

Refund Request Timeline

Refund requests must be submitted within 7 days of your scheduled event date and before any content has been accessed or customized.

Requesting a Refund

Please email us at info@ohh-snaps.com with your event ID and a brief reason for the request. We'll review and respond within 2 business days.

Contact

If you have any questions about this Refund Policy, please contact us at:

info@ohh-snaps.com